CUSTOMER CARE

We offer simple and concise packages that do exactly what they promise. From getting your site back live to keeping your installation secure and do marketing work for you.

Take a few minutes to get yourself informed on current best practices

Your website should have a big impact

A cutting edge WordPress website can do a lot for your business. WordPress websites are capable of doing a lot of work for you, much more than a content management system. It generates leads, customers and revenue. WordPress websites built/modified with a combination of digital marketing know-how and developer skills are much more than a channel through which customers, suppliers, potential new staff and partners will find you and engage with you.

Most unaware of what is possible

Most business owners, managers and marketing professionals are not aware of what is possible, what can be automated and built-in to a WordPress website, especially in the case of niche, smaller high-end businesses or professional practices.

Peace of mind

Whether your website is fundamental to the success of your business as your online shop or is little more than your brand image online with contact forms, you deserve the peace of mind that it will be available for your audience 24/7 without interruption. You don't need the drama and hassle that comes along with a website crash and restoration.

All software is vulnerable

Software needs updating to stay secure and take advantage of technology advances. The unfortunate truth is that all software is vulnerable, including the software that powers your website. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses every day.

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Website built, job done

This is one of the biggest misconceptions ever. The need to constantly maintain a website has always been the case; it's definitely not something new. Website designers and developers don't and didn't talk about this because it would turn customers away. From an industry insider's perspective, most website design is all about getting the job done and getting away from the client's post-live requests. This is fact you should understand.

If you are under the assumption that your WordPress website doesn't need constant care, you are gravely mistaken. If someone or some organization is taking care of your WordPress website well, you are probably underestimating what they do and your website has been running without a hitch.

Do it yourself?

Keeping your website up to date, backed up, secure and consistently bringing in new leads can be a time consuming and tedious process. In most cases, without external support, DIY WordPress websites malfunction and soon become a burden, if not a hinderance. We've seen it all. The technology and strategies continue to evolve and it's much more than a single full time job to keep abreast of all the trends and developments. Haven't you noticed there don't seem to be many "Webmasters" around anymore? One person just can't do the job.

Take advantage of new integrations

Someone is always innovating (or maybe leading the way) with new websites and online strategies. There are tens of thousands of companies contributing to WordPress. Everyone of those companies is constantly working on their contribution, releasing new versions all the time - this is the nature of applications, software, operating systems, the nature of the development cycle. If Apple or Microsoft waited until their operating systems were ready, we still wouldn't have personal computers - personal computers that were not even connected to each other in any way and only shared information through floppy disks. Think about that for a moment, before reading on.

It was only been a few years since we've heard anyone say they didn't need a website. Well, in those few years while everyone got their website, the pace of change hasn't slowed down. Any website that is more than 18 months old and hasn't had significant changes and integrations of the full range of additions available to WordPress websites, is nothing more than an online billboard, no matter how slick it may look.

'Mobile First'

Most people don't really understand what 'Mobile First' means, let alone having heard much about it. Responsive design was all the rage a couple of years ago. You probably have a responsive website, only massive websites (think Facebook) need a separate mobile version, which in all reality only the doorstep of a mobile app. Remember when everyone told you to get a mobile app? How ridiculous that was. So what does 'Mobile First' mean? In response to mobile (phones and tablets) Internet use via mobile devices being more than through computers (desktops and laptops), websites need to do much more than just be responsive (adjust to device). This is not so much a change in website design technology as it is a change in approach. In the past, website design was based on a computer's display and responsive code adjusted display to suit each device at the time. Have a look at your website on your phone and have a look at your website on a laptop to see the difference.

Keeping up to speed

Mobile First encompasses website design from a mobile device display in the first case with two major points of focus: 1. beautiful appearance; 2. fast download speed even on 3G wireless networks and devices. Responsive technologies, as always, adjust website display to suit device viewing at the time. There is a very big difference between Mobile First website design and design of the past. If your website is slow on mobile, visitors don't wait for it, and they don't come back. Adjusting your current WordPress website so that it is Mobile First is something else we do at LYNX in the Webmaster Package.

The Biggest Change to WordPress

You can't blame WordPress for all the things that are going wrong with WordPress configurations at the moment. The Bill Evens 4.8 Core Upgrade demands the support of PHP 7 - think of PHP 7 as the operating system of WordPress websites. WordPress is an application with any extensions, addons and more, including themse. Plugins, themes and the like are a being abandoned by developers are astonishing rates. That's because they can't just tweak their application to make it work with 4.8 their apps don't run on 4.8. We are only going to use the PHP 7 Compatibility Plugin to turn out your report. It's not much use on its own. You may have 30 of your installation that needs alternative for 30 of your installation, and make sure that all runs smoothly. This is something that we know how to deal with, because based on years made up of many hours. There's certainly no manual for changing a website from one site currently running with, well already, legacy environments, but it is a great time to go mobile first too.

PACKAGES

Complete website support for peace of mind, ongoing results and growth.

DISASTER RECOVERY
Rescue and disinfect
$499*
per installation

Get Site Live

Full Site Security Fix

Malware Removal

Diagnostics Report

Prevention Solution

UPGRADE TO WORDPRESS/PHP
Get your site safe
$399**
per installation

Site Migration to Preferred Hosting

PHP 7 Compatibility Update

WooCommerce 3 Compatibility Update

Full Site Security Fix

Site Speed Increase

Fully Updated Secure Site

*$699 for instant response 24/7

**May vary if your website is considerably un-maintained or sites running WooCommerce


WEBM3 PACKAGES FOR BUSINESS

Complete website support for peace of mind, steady ongoing results, growth and freedom from sitting at the machine.

WEB MAINTAIN1
Keep your WordPress website running top notch
$299
per month

Security Management

Site Maintenance

Site Performance

Daily Site Backups

PHP 7 Hosting

https SSL Certificate

Only WEBM3

Only WEBM3

Only WEBM3

Only WEBM3

Only WEBM3

Only WEBM3

Only WEBM3

Only WEBM3

WEB MANAGE2
The total technical solution for security, maintenance and management + tweaks
$399
per month

Security Management

Site Maintenance

Site Performance

Daily Site Backups

PHP 7 Hosting

60 Minute Support

https Certificate SSL

Monthly Web Review Call

Only WEBM3

Only WEBM3

Only WEBM3

Only WEBM3

Only WEBM3

Only WEBM3

WEB MASTER3 suitable for private practices, clinics, lawyers, real estate firms, interior design companies, specialist retailers, solicitors. M3+ and M3++ packages available for larger businesses


FAQS

Answers to the most common questions we are asked.

What happens if my site goes down or gets hacked?

It has not happened for over 6 years; the point of our WM3 packages.

How do consulting calls work?

It's best to make a request via email and then we can set up an event in Google Calendar. However, we know brainstorming and reviewing visual work can be best on the phone or on a video call or over lunch, depending on what we agree the consulting call should focus on. These consulting calls are reserved for clients on our Web Manage and Web Master clients. They help focus a trajectory of the website for growth and improvements. It's a good time to discuss how to get the most out of your support time .

Does the monthly time rollover?

Like a lawyer's retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover for Web Maintain and Web Manage plans. It's rare a client doesn't as ask do something or take up training opportunities. You can request a tutorial and assistance with a lot of tools that are easy to use and loads of fun.

Our Web Master plans are customized to the client and allow for a time block for that month specific to their needs with a one month roll over.

What tasks are included in the dedicated support time?

If you have a task that is beyond what is included in your plan, we will submit a quote for you to approve separately. You can ask for just about anything in your support time.

However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the support rate of $150/hr.

What about if I need more support time?

If you have a task that is beyond what is included in your plan, we will submit a quote for you to approve separately. We do our best to give you a flat rate for the request. We can normally tell how much work we are looking at. If we do exceed that time, we will have to bill you at $150/hr.

Can I use my own web hosting provider?

We are yet to meet a hosting provider with the advanced technology of 1and1.com. They are our prefered hosting provider because of the following reasons:

Extras are installed instantly

We've never had any issue with 1and1.com over 2 years.

The server speeds are so dynamic

They provide and excellent way to keep control of the cost of your domain name (unlike other hosting companies)

How does payment work?

Your credit card or PayPal account will be charged monthly, we prefer to start preparing packages just before the end of the month. In the case of one-of services, such as disaster recovery, we will send you a link to where to make your payment before we proceed with restoration.

Are there any contracts?

No. If you want to go, we would like you to go too. We are all about building a valuable relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. However, we do offer incentives to subscribe for 3 months, 6 months and 12 months. We we provide detailed user agreements and detailed service provider agreements, that you will need to agree with to when first signing up. Your payments must be made up front.

How does payment work?
Your credit card or PayPal account will be charged monthly, we prefer to start preparing packages just before the end of the month. In the case of one-of services, such as disaster recovery, we will send you a link to where to make your payment before we proceed with restoration. We will send out an invoice for this payment charge a couple of days before the charge is made. Doing business with LYNX is simple subscribing.
Tutorial classes

Your credit card or PayPal account will be charged monthly, we prefer to start preparing packages just before the end of the month. In the case of one-of services, such as disaster recovery, we will send you a link to where to make your payment before we proceed with restoration. We will send out an invoice for this payment charge a couple of days before the charge is made. Doing business with LYNX is simple subscribing.

What do I own with the subscription model?

You definitely own your domain name, which is the most important. The physical copy of your website is backed up regularly and sent to you each month. You can take it and leave at any time.

IS YOUR SITE SPEED
KILLING VISITORS

A FAST MOBILE SITE IS CRUCIAL

TEST YOUR WITH THE
MOBILE SPEED GOOGLE

WORDPRESS
UPGRADE SMOOTH?

THE UNDERSTATED UPGRADE

ONLY THE LATEST CORE
UPGRADE ON PHP 7